TERMS AND
CONDITIONS
CATERING
Available on request and charged accordingly.
NUMBER OF GUESTS
Only the guests, specified at the time of reservation, are permitted to stay ‘over night’.
DAMAGES, THEFTS, BREAK AND LOSS
These are the guests responsibility and will be charged accordingly.
DEPARTURE
The property should be left in a similar state to its condition on arrival otherwise we will have to charge for extra cleaning at $ 50 an hour.
CHECK-IN TIME
is after 14:00pm. Different times on request.
CHECK-OUT TIME
is until 11:00am to allow time to prepare property for next guests. Different times on request.
RATES
Rates are quoted per night in New Zealand dollars and are inclusive of 15% Goods and Services Tax.
GUEST PARTIES AND FUNCTIONS
Strictly prohibited, unless previously agreed. Note, extra fees apply to cover additional wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc.
RESERVATIONS
In order to confirm a reservation, we require a credit card number with expiry date as a guarantee. To confirm your booking a payment of 50% is required at time of booking and the balance is due 14 days prior to arrival. You will receive confirmation containing all relevant information and instructions.
SMOKING
is not permitted inside the suites and rooms.
EXCLUSIVITY
The suites are available for our guests use only.
CANCELLATIONS
The Manse is an exclusive property, so late cancellations have a significant impact. In the event that we are unable to replace a cancelled booking, the following applies:
• 50% of the total cost will be charged if a booking is cancelled between 30 and 14 days prior to arrival.
• Should cancellation be received within the fourteen (14) days prior to arrival there will be a 100% charge for every room night cancelled.
Between the 15th December 2024 and the 15th January 2025 a different cancellation policy applies.
• When cancelled between 60 and 30 days before arrival there will be a charge of 50% of the total cost of the booking.
• Between 29 and 0 days of arrival, there will be a 100% charge for the total cost of the booking.
In case of government restrictions due to Covid19, there is no cancellation fee and any deposit paid will be refunded.
PRIVACY STATEMENT
We are committed to ensuring that your privacy is protected. Under no circumstances will the details of guests be shared amongst individuals nor be distributed to third party organisations without consent.
DATA SECURITY STATEMENT
Our online booking uses Payment Express DPS. DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.